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Frequently Asked Questions

How Do I Contact You? 

We love to hear from you by phone, e-mail or mail via the following:

Phone: 828-859-6349 or 732-685-4477
Mail: WovenArt, Inc, PO Box 271, Columbus, NC 28722

What Type And Size Image Do You Need?
We prefer a JPEG but we can accept the following formats: TIFF, PDF and BMP.  Most digital files work for us unless they are very small.  If your photo will not work for us we will let you know.

How Do I Know If My Photo Is Good Enough
Most digital photos work for us, but if you are uncertain about the quality of your photo feel free to e-mail it us for review prior to placing your order.
Your satisfaction with your purchase is our utmost concern. To ensure better results we review every image we receive prior to production. 

Factors we consider when evaluating a photo include the following:

1. Image Size. The image ideally should be at least 1,000 pixels on the shorter dimension and 150dpi. While we do use some software tools to increase image size without causing deterioration in resolution these tools typically do not work on cellphone based images. 

2. Image Subject Matter. We are producing the blanket, pillow or other product you purchase to re-create any image you send in, however we reserve the right to deny certain images that we find to be in poor taste.

3. Image Quality. The clarity and contrast of your photo do affect the end result. That is, the better the photo the better the blanket or pillow. An image that is blurry will appear so on our products. Shadowing or bright light on faces due to the positioning of lighting cannot be easily eliminated. The more distinct the contrast in color between your subject and the background the better the results. 

How Soon Can I Expect to Receive My Order?
Our products are highly personalized and created on demand. Our typical processing time averages about 1-3 weeks. This timing is impacted by volume and the production scheduling of certain products and colors. For these reasons we always suggest that you contact us for a more accurate estimate. If you need a product sooner please call us or email us. We will, if at all possible, accommodate your timing. 

Can You Expedite An Order?
Absolutely.  If you need a product sooner than our average turnaround time of about 2 weeks please call us. We will, if at all possible, accommodate your timing. 

Do You Provide References?
We're very proud of the quality or our work and our customer service. We regularly receive e-mails from our customers providing feedback about their experience working with us and we share this feedback with you in our testimonials.

Will You Crop My Photo?
We will crop your photo, unless you tell us otherwise, under two conditions. First, to eliminate what we call the "noise", that is, the area to the sides and the top and bottom of the photo that add no appreciable value to the image. By cropping the noise your major subject(s) will be displayed larger and with more definition. And second, to the extent we need to conform the aspect ratio of your photo to best fit our product. For this second reason we suggest you minimize the cropping prior to sending us your photo. 

Can I Add Text To A Product?
You can add text to many of our products. We provide one or more fields for text entry for those products which are eligible. If your text is extremely long or complicated, we can accommodate, but you may need to contact us. We suggest that you let our designers determine the best placement for the text on our products. 

Can I Send A Photo For You To Scan?
If you do not have scanning capability you can mail your photo to us and we'll scan it. There is no charge for this service. If mailing we recommend using a photo mailer to ensure proper care of your photograph during transit. Photos mailed to us will be returned with your order. We are not responsible for photographs lost or damaged in transit.

Can I Put More Than One Photo On A Blanket?
Absolutely. Our designers are the best in the business in creating photo collages. 

What If My Photo Is Not In A Digital Format?
If your image is not in a digital format you can easily turn it into a digital file with the use of a scanner. We recommend scanning your image at 100 dpi to accomplish this. If the image is smaller than 5" x 7" please scan it at an even higher resolution. When scanning be sure to scan only the photo and not the entire scanner bed. 

How / When Do I Pay For My Order?
Payment for your order is required before we begin production. For your convenience we accept the following major credit cards: American Express, Visa, MasterCard and Discover. Online order transactions are protected with up to 256-bit Secure Sockets Layer encryption. We also accept online payment through PayPal. 

Do You Charge Sales Tax?
We do business all over the world, however, we are only required to collect sales tax for orders shipped to North Carolina locations.

Can I See A Proof Before You Manufacture My Blanket?
As a general rule we do not provide a proof unless there is a great deal of text that needs to be reviewed or if the order is for a large quantity of a product. We will, if requested, be happy to provide a proof however, this will delay the processing of your order by several days.

What Is Your Refund/Return Policy?
Almost all of our products are personalized, so returns are usually for store credit.  In the unlikely event of a manufacturing defect we will replace the product if you notify us within 14 days of receipt of your order. 

Do You Ship Internationally?
We ship worldwide. To locations outside of the United States we ship USPS Global Express Mail in order to have a tracking number.

Do You Ship To APO / FPO Addresses?
We ship to APO and FPO addresses. These orders are shipped USPS Priority Mail.

Can I Submit A Color Photo For A Black And White Throw?
You may submit a color photo for a monochromatic throw (black and white or sepia)

Can You Turn A Black And White Photo Into A Color Throw?
We cannot add color to a black and white image without extensive editing for which there would be a charge. We would need to see the image in order to quote a photo-editing cost.

Do You Have A Catalog?
We do not maintain a print catalog. All of our current products can be found on our web site. 

Do You Offer Wholesale Prices?
We sell wholesale to retailers, photographers and others professionally associated with the products we offer. We require you to complete an online registration form and provide specific qualifying information prior to us providing any wholesale information.  Please complete the online registration.

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